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  • When is Cub opening?
    We’re opening our doors in early September! The exact date will be announced very soon — sign up to our mailing list or follow us on Instagram for updates.
  • Can I book in advance?
    Our booking system will open closer to our launch date. Keep an eye on our website and socials — we’ll let you know the moment reservations go live! Follow us on Instagram for regular updates - @cubipswich
  • Will you have a launch event?
    We’ve got a few lovely things planned to celebrate our opening... Stay tuned for announcements!
  • How do I find Cub?
    We’re tucked away through The Courtyard on St Peters Street, Ipswich. Look out for our signs and follow the path — we’re nestled in a quiet little spot perfect for little ones to explore and grown-ups to unwind. If you're unsure, pop our name into Google Maps and it’ll guide you right to our door!
  • Is there parking?
    We don’t have on-site parking, but there are a number public car parks just a short walk away from St Peters Street. The closest options are Rose Lane or Cromwell Square, both within a couple of minutes walk.
  • Is the Cub entrance easily accessible/step free?
    Yes - the courtyard is step-free, and there are both steps or a ramp leading into Cub. The ramp makes the entrance accessible for prams and wheelchairs. If you ever need a hand getting in, our team will be happy to help.
  • Is Cub easy to reach by public transport?
    Yes! We’re really well connected. The bus station is just a 1-minute walk from our courtyard entrance, and the train station is around 15 minutes away on foot. Whether you’re local or coming from a bit further out, we’re nice and easy to get to.
  • Is there space for prams?
    Yes, we have a designated pram area — though space is limited, so we recommend folding your buggy if possible.
  • What's on the menu?
    Our café serves a small but carefully chosen menu designed with both little ones and grown-ups in mind. You’ll find: Barista-made coffee and a selection of teas Mini hot chocolates and babyccinos Fruit smoothies Cakes and Bakes (including toddler-friendly treats) Smashed potato bowls with simple toppings like cheese, beans, or eggs Toasted sandwiches and kids’ toasties Smoothie bowls and porridge bowls Seasonal fruit pots and little lunch bits Everything is prepared with a focus on comfort, simplicity, and minimal mess — perfect for eating alongside play or while relaxing with a drink. We also offer a few dairy-free, gluten-free and vegan options — just ask when you order!
  • Do you cater for allergies?
    We do our best to offer options that are free from common allergens, but please note that our kitchen is not allergen-free. While we take care to avoid cross-contamination, we can’t guarantee it. If you or your child have a severe allergy, please speak to a member of the team before ordering.
  • Do you offer dairy-free/gluten-free/vegan options?
    We do our best to include a few options for different dietary needs — just ask a member of the team on the day. Please note that while we take care, our kitchen is not allergen-free.
  • Is the café open to everyone?
    Unfortunately not — our indoor café is reserved for play café visitors only, to help us create a calm, safe space for little ones to explore freely. However, our garden area is open to all, whether you're grabbing a takeaway coffee or just popping by for a quiet sit-down. You're very welcome to stop in and enjoy the space outdoors.
  • Is there table service?
    We operate a relaxed café setup — order at the counter and we’ll bring everything over to you.
  • Can we bring our own food or drink?
    We kindly ask that no outside food is brought in, apart from baby food or anything required for specific dietary needs.
  • What age group is Cub designed for?
    We have thoughtfully designed our café to cater for all ages and these are split into three different zones - - The main play area (0-4 year olds) ~ A warm and inviting space where imagination and creativity come to life. Thoughtfully designed with aesthetics and function in mind, imagine an area filled with beautifully crafted wooden toys that encourage little ones to play and explore. - Baby Area (pre-walkers) ~ A separate space designed for the tiniest explorers. With soft textures and age-appropriate activities, this nurturing zone will be the perfect area for babies and crawlers to play, explore and grow. - The Nook (older siblings and children from 5 years up) ~ A space where older siblings can hang out, read a book, do some colouring or simply switch off whilst listening to a Yoto story.
  • Do I need to stay with my child?
    Yes — children must be supervised by an adult at all times during your visit.
  • What kind of toys and activities do you have?
    We focus on beautifully made, open-ended wooden toys to inspire imaginative play in a calm and cosy environment — no noisy plastic here!
  • Do you offer SEN-friendly sessions?
    Yes - we’re planning to offer dedicated sessions with a quieter atmosphere, fewer people, and a slower pace to help make visits feel more comfortable and manageable for children with additional needs. These sessions will be clearly marked on our booking calendar once available. If you have specific requirements or questions, feel free to get in touch - we’ll always do our best to help.
  • Do you offer messy play or craft stations?
    We’re a low-mess space but from time to time we will be looking to offer simple, creative activities and events.
  • Do I need to book in advance?
    We recommend booking ahead to guarantee your spot — especially on rainy days or weekends. Walk-ins are welcome when space allows!
  • Do you charge for play sessions?
    Yes — there will be a small entry fee for access into Cub’s indoor play space. This helps us cover the ongoing costs of maintaining our beautifully curated toys and environment — but we're keeping it as affordable as possible. Our aim is to be more than just a play space and the café will play a big part in this. We want grown-ups to feel just as welcome as little ones - whether you're stopping by for coffee, brunch, lunch or a quiet afternoon treat. The play areas are designed to enhance that experience, making it more relaxed and enjoyable for everyone. The Cub garden and outdoor play area will remain free for all café customers to use - no booking or entry fee needed to enjoy a moment outdoors. Booking fee's are outlined below - Pre-walkers - £2 per session Walking up to 4 years - £4 per session 5+ and Older Siblings - £2 per session
  • How long can we stay?
    Your booking gives you a set session time, but we’ll always let you know if we’re able to extend your stay during quieter periods.
  • Can I cancel or reschedule my booking?
    Cancellations and changes are handled in line with our booking terms. You can find the full details on our website — just head to the Booking Terms section before confirming your visit or party.
  • Do you offer memberships?
    Yes — we’ll be offering a couple of flexible options to help make regular visits more affordable. You’ll be able to choose from: A rolling monthly membership with unlimited weekday play A multi-visit pass you can use over a 3-month period (no auto-renewals) Whether you're popping in every week or spacing out your visits, there's something to suit your routine. For full details please visit our 'Join the Cub Family' page.
  • Do you accept walk-ins?
    Yes - you're welcome to pop in without a booking if we have space available. However, as we keep numbers limited to create a calm and comfortable environment, we do recommend booking ahead to avoid disappointment - especially during weekends and school holidays. If you're just stopping by for a takeaway coffee or to sit in the garden, no booking is needed at all.
  • Is The Garden open all year round?
    The Cub Garden is open seasonally and during dry weather.
  • Can I take drinks or snacks into The Garden?
    Yes, you’re welcome to enjoy a take out selection of refreshments or food in the garden.
  • Is The Garden fully enclosed?
    The Garden café area is and open space (although not near any road etc). The Garden play zone area is enclosed with a picket fence and gate so it's safe for children to explore, but they must be supervised at all times.
  • Are dogs allowed in The Garden?
    Unfortunately, not, dogs are not permitted in the play or garden areas, to keep things safe for little ones. Dogs are welcome to pass through if you’re grabbing takeaway or visiting the shop — we just ask that you keep them supervised at all times.
  • Do you run events at Cub?
    Yes - we hold regular events designed especially for little ones and their grown-ups. Think seasonal activities, community workshops, parent meetups, and of course our weekly cinema club. Keep an eye on our website and socials for what’s coming up.
  • Are events included in the play session price?
    Some events are included in your usual play session, while others (like special workshops or seasonal extras) may require a separate ticket. All details will be clearly listed when you book.
  • Do I need to book in advance?
    Yes - spaces for events are usually limited, so we recommend booking ahead to avoid missing out.
  • Can I host my own event at Cub?
    We love community-led ideas! If you’d like to run a gentle group or host a quiet gathering in our space, get in touch - we’ll see what’s possible.
  • Can I book Cub for a birthday party?
    Yes! We offer a range of party packages designed to keep things easy, beautiful, and relaxed. Simply head to our Parties page for more details.
  • What's included in your party packages?
    Each package includes exclusive use of the space and a range of extras depending on the tier - from extended time and snacks to decorations and more. We also offer a more relaxed, shared us party option for smaller occasions.
  • Do I need to pay a deposit?
    Yes — a deposit is required to secure your date, with the final balance due four weeks before your party.
  • Can I customise the party packages?
    We aim to keep things simple, but we’re happy to work with you to add small personal touches or preferences.

FAQ

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